Terms of Service

Effective Date: 03/04/2025
Last Updated: 03/04/2025

Welcome to Love Life ALS Foundation (“we,” “us,” or “our”). By accessing or using our website and community platform, you agree to abide by these Terms and Conditions. If you do not agree with these terms, please do not use our services.

1. Acceptance of Terms

By registering for an account, posting content, or interacting within the Love Life ALS Foundation community, you agree to comply with these Terms and Conditions, as well as our Privacy Policy.

We reserve the right to update or modify these terms at any time. Continued use of the platform after changes constitutes acceptance of the revised terms.

2. User Eligibility & Accounts

To use our platform, you must:

• Be at least 18 years old.
• Provide accurate and up-to-date account information.
• Maintain the confidentiality of your account credentials.

You are responsible for all activities that occur under your account. If you suspect unauthorized access, notify us immediately on our Contact Page.

3. Community Guidelines & Code of Conduct

To maintain a safe and supportive environment, users must not:
✅ Engage in harassment, hate speech, or bullying.
✅ Share false, misleading, or harmful information.
✅ Post explicit, violent, or offensive content.
✅ Promote spam, scams, or unauthorized commercial activities.
✅ Impersonate others or misrepresent affiliations.
✅ Violate intellectual property rights (copyright, trademarks, etc.).

We reserve the right to moderate content, warn users, suspend, or terminate accounts that violate these guidelines.

4. Medical Information Disclaimer

Our platform is designed for peer support, awareness, and networking—not for medical diagnosis or treatment.

• You share personal medical information at your own risk.
• We do not provide medical advice, treatment, or professional healthcare services.
• Always consult a licensed healthcare professional before making medical decisions.

We are not liable for any consequences related to information shared within the community.

5. Payments, Donations & Subscriptions

If you make a donation, purchase, or subscription through our website, you agree to the following:

5.1 Payment Processing

• All transactions are processed securely via Stripe or other third-party payment providers.
• We do not store credit card details—payment processing is handled externally.
• By completing a transaction, you agree to the terms of the payment processor (Stripe’s Privacy Policy).

5.2 Refunds & Cancellations

• Donations are non-refundable unless an error occurred during processing.
• If we offer paid memberships, event tickets, or premium content, refund eligibility will be specified at the time of purchase.

For refund inquiries, contact us on our contact page.

6. Email Communications (MailChimp)

By signing up, you consent to receive emails about:
📌 Community updates & newsletters
📌 Event announcements & fundraising opportunities
📌 Account-related notifications

• You can unsubscribe anytime using the link in the email footer.
• MailChimp may collect email engagement analytics to improve communication (MailChimp’s Privacy Policy).

7. Intellectual Property & Content Usage

7.1 User-Generated Content

• You retain ownership of any content you post (comments, discussions, shared stories).
• By posting, you grant us a non-exclusive, royalty-free license to display and distribute your content within our platform.
• You must not post copyrighted materials without permission.

7.2 Website Content

• All trademarks, logos, and original content (excluding user-generated content) belong to Love Life ALS Foundation.
• Unauthorized reproduction or distribution is strictly prohibited.

8. Volunteers, Nonprofit Collaborations & Community Partners

8.1 Volunteers Disclaimer

If you volunteer or participate in activities through our platform:

• You acknowledge that participation is voluntary and at your own risk.
• We are not liable for any injuries, damages, or losses incurred during volunteer activities.
• You agree to abide by our community guidelines and ethical standards while representing the platform.

8.2 Nonprofit Collaborations & Community Partners

• Our website may collaborate with nonprofits, advocacy groups, and community partners to promote ALS awareness, fundraising, or support services.
• Collaborations do not imply legal affiliation, sponsorship, or endorsement unless explicitly stated.
• Any disputes or concerns regarding third-party nonprofit programs should be addressed directly with the respective organization.

9. Dispute Resolution & Arbitration Agreement

9.1 Mandatory Arbitration

By using our website, you agree that any disputes or claims arising out of or relating to these Terms and Conditions must be resolved through binding arbitration, except for claims that qualify for small claims court.

• Arbitration will be conducted by a neutral arbitrator and not a judge or jury.
• The arbitration will be conducted under the rules of American Arbitration Association (AAA).
• The arbitration will take place in Chandler, Arizona, unless both parties agree to another location.
• The arbitrator’s decision is final and binding on both parties.

9.2 Waiver of Class Actions

By agreeing to arbitration, you also agree that:

• You may only bring claims in your individual capacity, and not as a plaintiff or class member in any class action, collective action, or representative proceeding.

9.3 Exceptions to Arbitration

The following disputes are not subject to arbitration:

1. Any claim seeking injunctive relief related to intellectual property infringement.
2. Claims brought in small claims court, if they qualify.

10. Limitation of Liability

To the fullest extent permitted by law:

• We are not responsible for any loss, injury, or damages resulting from your use of the platform.
• We do not guarantee uninterrupted or error-free service.
• We are not liable for interactions between users or actions taken based on information shared within the community.

11. Governing Law

These Terms and Conditions are governed by the laws of Arizona in the United States of America.

• If any part of these terms is found to be unenforceable, the remaining provisions remain valid.

12. Changes to These Terms

We may update these Terms and Conditions periodically. Changes will be posted with a revised “Effective Date”.

• Your continued use of the platform after changes are made constitutes acceptance of the updated terms.

13. Contact Us

If you have any questions about these Terms and Conditions, please contact us on our contact page.

Privacy Policy

Effective Date: 03/04/2025
Last Updated: 03/04/2025

Love Live ALS Foundation (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our website, community platform, and services.

By using our website and services, you consent to the data practices described in this Privacy Policy.

1. Information We Collect

We collect different types of information to improve our services and enhance user interactions.

1.1 Personal Information You Provide

When you register or interact with our website, we may collect:

• Name, Email, and Contact Information
• Profile Details (e.g., bio, location, profile picture)
• Community Contributions (e.g., posts, messages, comments, forum discussions)
• Donations or Payments (if applicable, processed through secure third-party payment providers)
• Preferences and Interests (e.g., groups you join, topics you engage with)

1.2 Automatically Collected Information

We may collect certain information automatically, including:

• Device & Browser Information (IP address, browser type, operating system)
• Usage Data (pages visited, time spent, interaction with features)
• Cookies & Tracking Technologies (to enhance user experience and analytics)

1.3 Information from Third-Party Integrations

If you register or sign in using Google, Facebook, or other social logins, we may collect information from those services according to their privacy policies.

2. Medical Information Disclaimer

Our platform is designed to provide community support, information sharing, and peer interactions related to ALS. However, we do not provide medical advice, diagnosis, or treatment.

If you choose to share personal medical information (such as your ALS diagnosis, treatments, symptoms, or medical history) within community forums, groups, or discussions, you do so at your own risk.

• We are not responsible for how others may use, share, or interpret any personal medical information you disclose publicly.
• Always consult a qualified healthcare professional before making any medical decisions based on discussions within our community.
• Never disregard professional medical advice because of something you read on this platform.

By using this platform, you acknowledge and agree that we are not liable for any consequences resulting from your decision to share medical-related information.

3. How We Use Your Information

We use collected information for:

• Community Engagement: Enabling user interactions, groups, and discussions
• Personalization: Tailoring content, suggestions, and resources based on interests
• Security & Fraud Prevention: Monitoring for misuse or harmful activities
• Communication: Sending important updates, newsletters, or responding to inquiries
• Service Improvement: Analyzing site performance and optimizing features

4. How We Share Your Information

We do not sell or rent your personal data. However, we may share data in the following cases:

• With Other Community Members: Profile details (excluding email) are visible to other registered users. You can adjust visibility settings in your profile.
• With Trusted Partners & Nonprofits: We may collaborate with ALS organizations, research groups, and volunteers to enhance support services.
• With Service Providers: We use third-party providers (e.g., hosting services, analytics, email communication tools) that are contractually bound to protect your data.
• Legal Compliance & Protection: If required by law or to protect user safety, we may disclose information to authorities.

5. MailChimp & Email Communication

We use MailChimp (or a similar email marketing platform) to send newsletters, updates, and community notifications.

• When you subscribe to our emails, your email address and preferences are stored securely by MailChimp.
• You can unsubscribe at any time using the link at the bottom of any email.
• MailChimp may collect analytics data, such as whether an email was opened or a link was clicked, to improve our communications.

For more details on MailChimp’s privacy practices, please visit their Privacy Policy.

6. Stripe & Payment Processing

If you make a donation, purchase merchandise, or pay for services on our platform, payments are securely processed through Stripe (or another payment processor).

• We do not store your credit card details. Stripe securely handles all payment transactions.
• Your billing information is used solely for processing payments and fraud prevention.
• Stripe may collect and store transaction-related data according to their own Privacy Policy.

7. Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Remember login sessions
• Improve website performance
• Track analytics (via Google Analytics or other tools)

You can manage or disable cookies via your browser settings.

8. Data Retention & Security

• We retain user data for as long as necessary to provide services, comply with legal obligations, or resolve disputes.
• We implement encryption, firewalls, and secure access controls to protect your information.

9. Your Privacy Rights

Depending on your location, you may have the right to:

• Access, correct, or delete your personal data
• Opt out of marketing emails (unsubscribe link included in emails)
• Restrict or object to data processing
• Request a copy of your data

To exercise these rights, contact us on our contact page.

10. Children’s Privacy

Our platform is intended for users 18 and older. We do not knowingly collect information from children under 13.

11. External Links & Third-Party Services

Our website may link to third-party websites or resources (e.g., ALS organizations, fundraising pages). We are not responsible for their privacy practices.

12. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted with an updated “Effective Date” at the top.

13. Contact Us

If you have questions please contact us on our Contact Page.